Check the pattern of damage
One chipped tile after an impact is a different enquiry from a growing line of cracks. Send a wide view and close-ups, and mention loose tiles or repeated repairs. The cause should be considered before agreeing on the repair boundary.
Be realistic about the match
The same product name may not provide an identical shade or size from a different batch. Existing tiles can also look different after years of use. A spare tile, packaging label and grout reference make the options easier to assess.
Protect the surrounding work
Removal can affect adjacent tiles or underlying layers. In a wet area, ask how the repair will address that risk. Agree what happens if the exposed condition makes the original limited repair unsuitable.
What to discuss in your scope
- Cracked and chipped tile enquiries
- Loose tile and isolated replacement discussions
- Spare-tile and finish-matching review
- Repair versus larger replacement options
What can affect the quote?
A useful quote is based on the condition of the property and the agreed work. These details can make a difference:
- Number, location and cause of damaged tiles
- Availability of matching tiles and grout
- Risk to adjacent finishes and concealed layers
Damage discovered during opening-up
One tile replacement revealed hidden timber damage
A customer asked Ellis to replace one tile beside a bath. Opening the wall revealed decayed timber behind the tiles, changing the scope of the repair.
A clear repair quote starts with the condition beneath the tiles, as well as the finish you can see.
See the discovery and repair considerations
Work in progress
Shower wall renewal after lifting tiles
A tenant reported lifting shower wall tiles. The landlord and property agent contacted Ellis and agreed on tile removal throughout the shower area and waterproofing renewal.
Helping landlords look after their tenants, with a clear plan for the shower repairs.
See the work and site photosQuestions about this service
Can you replace just one tile?
A single-tile replacement may be practical if the cause is local, the surrounding work is suitable and an acceptable replacement is available. Photos help determine the next step.
What if no matching tile is available?
Options may include a deliberately contrasting insert or replacing a larger defined area. Agree on the visual outcome before removal starts.
Questions before choosing the work
Choose the question that fits your situation, then use the guidance to discuss the work your property needs.
Related services
Plan work in your suburb
Find your area, then include your exact location and access details in the enquiry.