What should a strata repair enquiry include?
Bring together the authorised decision-maker, dated observations, labelled photos, previous reports, the requested scope and access requirements. State whether you need investigation, a quote against a specification or a defined repair. Confirm responsibility using the relevant strata information rather than assuming it. Receiving a quote is not approval to start work.
Checklist before discussing the work
- State whether you are an owner, tenant, manager or committee contact, and confirm the relevant responsibility and authority.
- Identify the affected lot or area and separate observations from suspected causes.
- Include approval conditions and ask for exclusions and assumptions to be visible in the proposal.
- Coordinate entry, lift bookings, permitted work hours, affected-space contacts and resident notices before booking.
Sources and what they cover
- NSW Government — Strata repairs and maintenance ↗
Explains repair contacts, common-property responsibilities and checking the actual strata plan and by-laws. Responsibility for your property needs its own confirmation.
- NSW Government — Remedial building work in regulated buildings ↗
Covers project boundaries, investigations and design requirements for relevant regulated buildings. Ask the appropriate practitioner whether it applies to your work.
The checklist helps prepare an enquiry. These sources provide general information, not a diagnosis, project specification or the current instructions for the selected products.
Identify the decision-maker
State whether you are an owner, tenant, manager or committee contact. NSW guidance distinguishes lot and common-property responsibilities and directs people to the strata plan and by-laws where the answer is unclear. Confirm the relevant responsibility rather than assuming the person who sees the leak must arrange all repairs.
Assemble the evidence
Include dated observations, labelled photos, the affected lot or area and previous reports. Separate what has been observed from a proposed cause. If several people have reported the issue, nominate one contact to consolidate the information.
Define what is being requested
Is the request for an investigation, a quote against a consultant's specification or a defined tiling repair? Say which one. Include any approval conditions and ask for exclusions and assumptions to be visible in the proposal.
Make access workable
Provide entry arrangements, lift booking rules, permitted work hours and contacts for affected spaces. Confirm resident notices and authority before work is booked. Do not treat the receipt of a quote as approval to start the job.
Use this guide to prepare for a conversation. A site assessment and the selected system’s current instructions determine the work required for an individual property.
Questions that may come next
Choose the question that fits your situation, then use the guidance to discuss the work your property needs.
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Further reading
Guide publisher: Ellis Waterproofing & Tiling · Ellis Services Group
This guide brings together project-planning questions and the official or manufacturer information listed on this page. The appointed contractor must confirm the cause, scope and product suitability for the actual property.
Content checked: · How we prepare our guides ↗